Refund policy

At Lavara Botanics, we take great pride in the purity and quality of our botanical blends. Because our products are handcrafted and food-grade, we have established the following policy to ensure the safety of all our customers.

1. Returns & Exchanges
Given the nature of our handcrafted food products, we are unable to accept returns or exchanges. We take great care in our quality-check protocols to ensure every item meets our high standards before it reaches you. 

2. Damaged or Defective Items
Your satisfaction is our priority. If your order arrives damaged during transit or if there is a verified defect in the product:
• Please contact us at hello@lavarabotanics.com within 48 hours of receiving your package.
• Include your order number and clear photos of the damage or defect.
• Once reviewed, we will arrange for a replacement or a full refund at no additional cost to you.

3. Refunds (if applicable)
If a refund is approved (e.g., for damaged goods or out-of-stock items), it will be processed automatically to your original payment method within 5–10 business days. Please note that shipping costs are non-refundable.

4. Order Cancellations
We process orders quickly to get your rituals to you as soon as possible. If you need to cancel an order, please email us within 2 hours of purchase. Once an order has been fulfilled and a tracking number issued, it can no longer be cancelled.

Last updated April 22, 2026